Complaints

How to make a complaint?

We aim to provide our landlord and homeowner customers with a quality service but accept that things do go wrong occasionally.

If we do not meet your expectations and you are dissatisfied in some way, we wish to know. We have adopted a procedure to ensure that any complaint is dealt with fairly and that anyone with a grievance is aware of the procedure to follow.

We ask that you please ensure your complaint is made using our Complaints Form, which you can request by e-mailing us on enquiries@eandjestates.co.uk and return by post or to the same e-mail address. You are entitled to make your complaint via post, email or phone (where we will guide you towards our Complaints Form).

If you require this policy and a complaints form in an accessible format, such as large print, please sent a request via email to enquiries@eandjestates.co.uk