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If you need to get in touch please contact us using the form below

Please select a topic below that best suits your enquiry.

Do I need to have my mortgage company’s interest in the insurance policy noted?

Our client’s policy automatically notes the interest of freeholders, leaseholders, mortgagees and debenture holders. This removes the need for each unit to have individual interests noted.

If this did not answer your enquiry, please fill out our contact form.

What is the purpose of the Alternative Accommodation/Loss of Rent cover?

Our buildings insurance policy also covers alternative accommodation costs incurred following an insured claim to a residential unit.  The alternative accommodation cover is effective where a loss has occurred that makes the property uninhabitable whilst repairs are carried out. Where a property is tenanted, the existence of this cover will allow continued payment of the rent to the leaseholder.

If this did not answer your enquiry, please fill out our contact form.

Why does the policy cover the Landlord’s Contents?

This is included as standard across our client’s entire portfolio. There is no charge to the leaseholders as it is appreciated that some communal areas have no contents.

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Am I in a flood risk area and how does that affect my insurance?

Insurers maintain detailed flood mapping data, categorising regions as high, medium and low risk. This data is compiled from years of information on the actual flooding experience in different areas, as well as individual homes. Both premiums and excesses may increase in higher risk zones, or where an individual property has suffered flooding.

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Can I pay by Direct Debit?

At the present time we do not have the facility to accept direct debit payments. Instead you can request a standing order mandate or set up a regular online payment through your bank account.

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Can I pay in instalments?

We are unable to accept payment of an outstanding balance by on going instalments, ground rent is payable in full on or before the due dates set in your lease which is a legal document that you have entered into on purchasing your property.

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Can I set up a standing order?

Yes. Please note though that mandates will only be issued if your account is clear at the time of the request.

To request a standing order mandate please contact the Enquiries Team.

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Can invoices be emailed to me?

Yes, we support email billing and the environmental benefits linked to it. Please visit the ‘E-Billing’ section of our website and fill out the short form.

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Does an EWS1 Rating automatically reduce Insurance Rates?

No, not always.
Insurers do not use EWS1 ratings as a significant factor in calculating insurance premiums. They use primarily information provided on the construction of the property. This includes details of age of the property, materials used etc, but a particular focus on combustible building materials such as cladding, infill / insulation, timber balconies and the like.

Insurers consider what the Estimated Maximum Loss will be based on the presence of combustible materials. This takes into account a number of points, such as how fast a fire may spread, and the level of damage caused before the fire services arrive.

EWS1 ratings do not measure the Estimated Maximum Loss before a fire can be controlled, but focus on a more important area – life safety.

EWS1 considers how quickly people can be evacuated in the event of a fire. For blocks with a “stay put” policy this includes consideration on how safe residents are within their flats while waiting for the fire brigade (e.g. the type, location and condition of fire doors) and how quickly they can be evacuated if necessary.

Considerations include how far away the nearest fire station is, and distances from flats to the nearest fire escape. Also, the number of fire escapes and their location within the building (if there are more fire escapes available, evacuation can generally take place faster).

It is therefore possible for a property to gain an improved EWS1 rating if, for example, an additional fire escape is added to the building. This offers no improvement however to the factors insurers consider when calculating the premium, so their rating remains unchanged. Similarly it is possible for a building to have an excellent EWS1 rating, but a higher than usual fire insurance premium and / or excess due to the presence of combustible cladding, insulation, timber balconies etc.

There is unfortunately no “set scale” or standard rules to follow – each location is rated based on its own individual risk details.

If this did not answer your enquiry, please fill out our contact form.

Does the request for an LDoC mean there is a defect in my building?

Not in all circumstances. The requirement for a leaseholder to complete a LDoC when the property is to be sold applies whether or not a relevant building defect is known.

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E&J Estates Homeowner Portal

E&J Estates is pleased to launch our new homeowner portal.

By registering for the portal, you can self-manage your E&J account, 24/7, through your phone or device without having to contact us.

Click here to register for the E&J Homeowner portal,

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E&J Estates Price List

Our Price List contains fees for matters undertaken by each department, this can be downloaded here

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How are we approaching the 2026 insurance renewal?

Background

The insurance market for residential blocks has been difficult and more expensive than historically in recent years. This is largely through better knowledge of the fire risk presented by unsafe cladding and other building defects, which has impacted the residential sector in the round.

Increased weather and escape of water losses are also a feature, as well as “claims inflation” due to the increased cost of materials and shortages of labour. This last feature also led to much higher inflation indexation to sums insured (a problem which has now fortunately ended).

Your landlord is acutely aware that many homeowners have faced higher insurance bills.

Last year however we managed to achieve savings on many (but not all) of our buildings. There were several reasons for this:

  • On many buildings fire safety defects were remediated or in progress.
  • There were early signs of increasing insurer competition for buildings with good underwriting features.
  • We reviewed with existing insurers the pricing of all our buildings individually and achieved some concessions as a result.
  • We conducted a market tender on our portfolio and many buildings in isolation.

What is your plan for the 2026 renewal?

We regularly tender our whole portfolio to all insurers potentially capable and suitable to underwrite the risk. Last year several insurers produced price indications, but none was prepared to undercut our existing insurers.

We also tendered some buildings in isolation where our brokers felt that pricing adjustments were merited. As a result we were able to secure some discounts from our existing insurers.AJG is currently handling the renewal negotiations with both our current buildings insurers, Zurich and Ecclesiastical.

A small number of buildings sustained premium increases where, for instance, claims experience had deteriorated, new building defects were discovered or flood exposure had worsened.

Our brokers will not be undertaking a full portfolio tender exercise this year. The work involved for insurers in analysing a large portfolio is daunting. If they have declined the risk in the previous year and the portfolio has not materially changed, they will not generally give it serious consideration after only 12 months. The best results are generally achieved through a 2 to 3 year full tender cycle.

Our brokers have however asked several alternative insurers to confirm any previous pricing indications they have provided, to give further material to negotiate with our existing insurers.

Our brokers have also analysed the pricing on every one of our buildings on its own features. These include construction type, any fire safety defects, geographic profile, size, claims experience and other considerations.

Where they believe premiums require downward adjustment, they will negotiate hard with insurers.

They will also market some individual buildings with particular issues on a “stand-alone” basis, again with the objective of price reductions.

Full details of the insurers approached and the results will be disclosed in the mandatory, FCA driven Leaseholder Disclosure documents which will be published to you after renewal. These documents will also summarise how homeowner interests have been taken into account in the process.

We cannot speculate at this stage on the results of these negotiations but anticipate that the exercise will be concluded by the middle of February. In the interim, we are not able to provide a running commentary on individual buildings.

We are hopeful however of achieving further reductions on many buildings, particularly those with high rates due to fire safety defects which are now remediated or on their way to that. Our brokers believe that the market is now past “peak pricing” and will be more competitive over the next few years.

Our brokers are aware that our highest priority for our insurance arrangements, beyond sourcing suitable cover, is to reduce costs for our homeowners.

Why do you offer my building to the insurance market as part of your overall portfolio?

There are potentially economies of scale in offering a large portfolio to the insurance market. This approach can also secure cover for buildings difficult to insure in isolation. The Financial Conduct Authority recognised the value of this approach in its Sept 2022 report on insurance for multi-occupancy buildings. As stated however many of our buildings are also offered in isolation. All buildings premiums are priced individually based on their risk to insurers.

Can I see the quotations provided by the insurance market for my property?

Yes. We will distribute this information at renewal within the mandatory Leaseholder Disclosures required by the FCA.

Can I arrange cover for my building outside of the freeholder programme?

Generally not. It is unlikely that adequate cover could be sourced and your freeholder has selected its chosen insurers on a range of specific criteria.

However, we will ask insurers to review premiums further under certain conditions. Please see the FAQ “Can I challenge your insurer’s premium level?”.

Will the insurance declared value of my building increase at renewal and will that affect my premium?

Insurers specify an inflationary increase each renewal. This ensures that the declared value of your building remains adequate to avoid underinsurance in the event of a claim.

Inflation in the cost of construction materials and labour has fallen since the Covid/Ukraine war “spike” and the indexation level for the 2026 renewal is 3.7%.

If your building has recently had a periodic reinstatement cost revaluation this may also affect the sum insured and therefore the premium.

Will my premium reduce when remediation work starts on my building?

Until works are complete, premiums are unlikely to reduce. Once work is complete, insurers’ response will be governed by how fully the risks to the fire resilience of the building itself (not just improvements to life safety) have been addressed.

Should a remediation project be completed in the middle of the insurance year, insurers will consider mid-term premium adjustments if justified. We have achieved a number of positive results for individual buildings where remediation is complete.

Will insurers be given all the risk information on my own property?

Yes. We have gone to considerable lengths to compile detailed construction and building safety information for all our properties. This means that insurers can assess specific risk, and price to reflect that. You can be confident that insurers will have access to any report and information we hold

Where there is a Residents’ Management Company in place and we do not instruct the managing agent, it can be more difficult to obtain this information. We write regularly to all agents reminding them of the importance of responding to information requests.

We cannot provide more specific detail now or answer hypothetical questions. We will keep you informed however through your agent and this site as renewal negotiations progress.

If this did not answer your enquiry, please fill out our contact form.

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E&J Estates Leaseholder Insurance Disclosures

Click here to view the new Leaseholder Insurance Disclosures