Making Payments

Please click for our Collections Policy which is a single source for most queries relating to billing and payment of ground rent and insurance premiums

Collections Policy

E&J Estates Homeowner Portal How can I be sure that you are entitled to a payment from me? How much do you charge for your services to homeowners? What happens if I don’t pay on time? Why is Terrorism insurance arranged for my property? My Insurance invoice only gives me 14 days in which to pay. Can I spread my payments over a longer period? What is the difference between a statement of account and an invoice? What is a tenant reference number? I have received an invoice from you for a property that I have sold. I am in the process of selling my property, do I still need to pay my Ground Rent? I have sold my property, how can I obtain a refund of ground rent paid for after my period of ownership? Why has my account been referred to external solicitors? If my payment was late, why have you not tried contacting me via another method? You are sending me correspondence via email only, I was also expecting you to continue sending by post. You are sending me correspondence via email, however I do not check my emails regularly. Your email has been sent to my junk / spam email and I did not see it until after the due date had passed. How do I notify a change my address?   You have been sending correspondence to our old email address We were unable to settle your invoice as you sent correspondence to our old postal address. I was on holiday/away from home and did not see your invoice  or reminder letter. I have made payment of my ground rent / insurance premium to my managing agent. Can you please contact them to transfer this to yourselves? My partner & I have split up. Can you contact my partner directly to obtain payment. Why will you not discuss my late payment with me once you have referred to external lawyers? Why are you applying late payment charges and solicitor referral costs with the current cost of living crisis? Why is the level of the late payment charge so high? I have never received any previous communications from you and now I have a late payment charge. I have only just received your invoice / reminder from you and the due date has passed due to delays. What should I do if I think I am not liable to settle your invoice? How can I check if you have processed my payment? How has the revised ground rent been calculated? Why was I not notified of my ground rent increase previously? Why have I received a ground rent notice for a ground rent review that was due in the past? My ground rent is due annually. Why have you sent an additional invoice in between? Why do I have to pay ground rent ? Why can I not make payments of my ground rent over 12 months? Ground Rent is payable in accordance with the terms of your lease, usually in advance of the billing period. Can I settle my invoice in instalments? Can I have a receipt? Why am I being charged interest? Do I have a standing order set up? If not, can I set one up? Can I pay by Direct Debit? How can I pay my invoice? How can I register for paperless billing? E&J Estates Price List