Making Payments

Related FAQs

Account Access

Can I access my account online?

Can I request a statement of my account?

How can I check whether my payment has been processed?

What is the difference between an invoice and a statement of account?

Debt Recovery

I have paid ground rent or insurance to my managing agent by mistake. Can you collect it from them?

Once referred to external solicitors, why will you no longer deal with me directly?

Entitlement to Payment

How can I be sure you are entitled to payment from me?

Fees

How much do you charge for services to homeowners?

Ground Rent

Why do I have to pay ground rent?

Why has my ground rent increased?

Why have I received a review notice for a period in the past?

Insurance Payments

My insurance invoice only gives me 14 days to pay. Can I spread payments?

Invoices and Correspondence

I have only just received your invoice and the due date has passed.

Your email went to my junk or spam folder.

Late Payment

Can I pay in instalments?

What happens if I do not pay on time?

Why have I been charged a late payment fee?

Why have I been charged interest?

Payment Methods

How can I pay my invoice?

What is my Tenant Reference and where do I find it?

Property Transactions

I am selling my property. Do I still need to pay ground rent?

I have sold my property but continue to receive invoices.

I have sold my property. How do I obtain a refund of ground rent paid after my period of ownership?

My partner and I have separated. Can you pursue payment from my partner only?

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